I am trying to write a smiple UCCX CTI Application to query agent status using agentLoginID but I am getting a failure_conf with status 7 and Text: " com.cisco.Ged188.CRACTIInvalidMessageException: Invalid field, PeripheralID: 0"
As far as I Understand, there is no request Parameter for PeripheralID for UCCX.
DeveloperGuide says: At least one of AgentExtension, AgentID, or AgentInstrument must be provided.
I have tried sending AgentExtension and AgentID but both result in the same error.
PS - Our application is connecting to UCCX in bridge mode.
I have also looked at the as-is provide sample cti app but it does't have query_agent_state_req
Please let me know what am I missing. I am happy to share exact Request/Response message.
Setting peripheralID to 1 solved the issue.
More Details here: