[@JavaCil.jar] CilServiceEvent(13185532).ReceiverThread, Exception from GetNextEvent

Hi.

I developed the program using the "AllAgents" for Monitoring AgentStates.

It made by JavaCil.jar and CTIOS Toolkit's AllAgents.

About once a week sometimes an error occurs.

And then My Program is not working.

I want to know

1) the workaround

2) the events that can be judged an exception

3) the way to catch an exception

4) Can I handle the CilEvents like any other Events in Java CIL?

The following is the CTIOSClient tracelog.

----------------------------------

05/26/2016 11:47:50.0264 [agent.5000.3008].OnAgentStateEvent(eTalking, Reason: 1)(eAgentStateEvent)

05/26/2016 11:47:50.0264 [agent.5000.3008].OnAgentStateEvent(eTalking, Reason: 1)(eAgentStateEvent)

05/26/2016 11:47:50.0482 [agent.5000.7003].OnAgentStateEvent(eAvailable, Reason: 1234)(eAgentStateEvent)

05/26/2016 11:47:50.0482 CilServiceEvent(13185532).ReceiverThread, Exception from GetNextEvent, event thread will exit

05/26/2016 11:47:50.0482 CilServiceEvent(13185532).ReceiverThread, CIL Event thread exiting

-----------------------------------

Thank you..

Could you provide some more information, and any troubleshooting you have done to help understand the issue?

Hi ewindgat..

Thank you for your response..

The method "GetNextEvent()" is in the library "JavaCil.jar"  that Cisco provides.

I think that the method is not throw Exceptions.

So.. I can not catch the Exception in my AllAgents program.

If i can, i will recycle my AllAgents program automatically.

but. Just for logging... I only could found the message in the tracelogs.

My customers call me, and then i restart my AllAgents program manually..

Can i get the source of "JavaCil.jar" ?

I decompiled the "CilServiceEvent.class" in theJavaCil.jar

ReceiverThread() method does not throws exceptions as i was thinking.

  protected void ReceiverThread()

  {

    LOG(-2147479552, "ReceiverThread()");

    boolean bDone = false;

    while (!bDone)

    {

      int iEvent = 0;

      Arguments pArgs = null;

      LOG(-2147475456, "ReceiverThread, Calling GetNextEvent");

      try

      {

        LOG(-2147475456, "ReceiverThread blocked on GetNextEvent()");

        pArgs = this.m_Service.GetNextEvent();

      }

      catch (Exception e)

      {

        LOG(2, "ReceiverThread, Exception from GetNextEvent, event thread will exit");

        this.m_bReceiverRunning = false;

        bDone = true;

      }

      continue;

      if (null != pArgs)

      {

        Integer IEvent = pArgs.GetValueIntObj(474);

        iEvent = null == IEvent ? iEvent : IEvent.intValue();

        LOG(-2147475456, "ReceiverThread, GetNextEvent returned Event( " + CtiOs_EnumStrings.EventIDToString(iEvent) + " )");

        switch (iEvent)

        {

        case 536870914:

          LOG(2, "ReceiverThread, eConnectionClosed received, event thread will exit");

          synchronized (this.m_critProtect)

          {

            this.m_bReceiverRunning = false;

            bDone = true;

          }

          break;

        case 536870915:

          LOG(2, "ReceiverThread, eConnectionRejected received, event thread will exit");

          synchronized (this.m_critProtect)

          {

            this.m_bReceiverRunning = false;

            bDone = true;

          }

        }

        if (this.m_Session != null) {

          try

          {

            this.m_Session.OnEvent(iEvent, pArgs);

          }

          catch (Exception e)

          {

            LOG(1, "ReceiverThread, Caught Exception: \n" + Utility_Methods.GetStackTraceString(e));

          }

        }

      }

      else

      {

        LOG(2, "ReceiverThread, NULL event received, event thread will exit");

        bDone = true;

      }

    }

    LOG(2, "ReceiverThread, CIL Event thread exiting");

  }

}