How do you login an agent using agent name with the Finesse REST API (CCE)?
The Finesse out of the box Agent desktop has the ability to login an agent via either the Agent ID or the Agent Name. Unfortunately, this feature is not available for the Finesse REST API. When building a third-party custom agent desktop using the Finesse REST API, you must login with the Agent ID.
In Finesse 12.5(1), you can work around this issue by using the User-Get UserId from LoginName API to retrieve the AgentID that is associated to the agent name. Once the AgentId is retrieved, it can be used for all subsequent API requests.