How do I set different desktop layouts per team?
Finesse has the ability to load a different desktop depending on which team the user is in. The administrator needs to configure this on the Finesse Administrator Console.
Assign Custom Desktop Layout to Team
Perform the following procedure to create and assign a custom desktop layout to a team.Procedure
|Step 1||In the Manage Team Resources gadget, select a team.
Tabs for each available resource appear.
|Step 2||Click the Desktop Layout tab.
The Desktop Layout XML area appears. The area contains the default desktop layout XML.
|Step 3||Select the Override System Default check box.
The XML becomes editable.
|Step 4||Edit the XML as desired.|
|Step 5||Click Save.
The custom desktop layout replaces the default desktop layout for the team after 10 seconds. If a supervisor or agent is signed in when the change is saved, the change does not go into effect on their desktop until the supervisor or agent signs out and signs in again.
If the Supervisor is managing multiple teams, the custom layout of the team for which he is a resource / agent is displayed. However, if he is not the resource / agent of a team, the default layout is displayed.