Can the logged out agents be filtered out from the Team Performance Gadget?
In Finesse 11.6(1) and below, there isn't a way to filter out the agents who are not logged in (Logout state) from the Team Performance gadget. The only workarounds is to either build your own custom Team Performance Gadget or sort by the agent state so that the Logged out state is grouped together.
In 12.0(1) and above, you can toggle the "Include Logged Out Agents" to include and remove the logged out agents.
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