Does Finesse support Jabber SDK (voice and video) as an agent end point?

Jabber SDK is not supported as a contact center agent device for voice and video. The reason for that is the sensitivities around keeping the media going when moving between browser pages. For example, when the agent would hit the back button and move to a different page, the media would be terminated. When the Finesse server fails and the Finesse desktop would reconnect to the backup Finesse server, the media would be terminated as well, which would be unacceptable of course.

Jabber SDK can be used for other capabilities by agents, integrated in Finesse or otherwise, for example for IM.