How do you get OTHER_IN and AGENT_INSIDE call types?
These call types are a pass through from the UCCE/UCCX CTI server message.
According to the UCCE CTI Server Guide:
OTHER_IN: Inbound call
AGENT_INSIDE: Agent inside call.
According to the UCCX CTI Server Guide:
OTHER_IN: Non-ACD-Calls coming to an agent, from outside or from unmonitored devices.
AGENT_INSIDE: Whenever an agent places a new call (non-consult), the default is CALLTYPE_AGENT_INSIDE and the call is reclassified to CALLTYPE_OUT if the calls goes off-switch.