Is it possible to restrict Finesse screen popups for only inbound calls? Workflows can be configured to trigger "When a call is answered". However, this setting applies to both inbound and Outbound calls (not to be confused with outgoing calls). Is there a way to restrict this to only inbound calls?
Unfortunately, with the current version of Finesse, you cannot restrict the workflow popup to be for when a call is answered for inbound calls only.
A workaround for this issue can be creating a custom gadget (use the Screenpop Sample Gadget as the base) where you check both conditions (call is inbound & call is answered) before popping the screen.