Is there an alternate calls function in Finesse like in CTIOS?
In CTIOS there was a function called alternate that could be performed on a call which would toggle which call was active/held during a consultative transfer or conference:
Is there an equivalent function in Finesse?
Unfortunately, there isn't an equivalent function in Finesse. You can build in your own equivalent by putting the current active call on hold and retrieving the current held call.