How do you pass the FAC using the Dialog—Create a New Dialog (Make a Call) API or the dial pad of the Finesse agent desktop?

When you use Finesse to dial the number, you would enter:

• For domestic numbers, the format is: phone number followed by a comma (,), then the FAC (e.g. 800046460563,12345)
• For international numbers, the format is: phone number followed by a pound sign (#) and comma (,), and then the FAC (e.g. 90114455612323#,12345).

So, if you are using Finesse's agent desktop, you would put 800046460563,12345 or 90114455612323#,12345 into the dial pad.

If you are using the API, you would put 800046460563,12345 or 90114455612323#,12345 into the toAddress tag.

<Dialog>

  <requestedAction>MAKE_CALL</requestedAction>

  <fromAddress>1001001</fromAddress>

  <toAddress>800046460563,12345</toAddress>

</Dialog>