How do you switch to a particular tab when an agent receives a call (agent is in RESERVED state)?
You will need to build a custom gadget and use the activateMyTab method from the finesse.containerservices.ContainerServices of the Finesse JavaScript Library.
Since it is requested that this happens when the agent is in reserved state, the gadget will need to instantiate the user and add the activateMyTab in the onChange handler when the state is RESERVED. Take a look at the Learning Sample Gadget on how to instantiate the user and have the right handler.
Comments
0 comments
Please sign in to leave a comment.