The Finesse Agent Desktop currently only shows about 10 reason codes before the user needs to scroll if there are more than 10 configured. Is there a way to configure Finesse to show all "Not Ready" reason codes all at once, when the agent clicks on "Not Ready"?
Unfortunately, there isn't a way to configure Finesse to show all of the Not ready reason codes at once. As a workaround, you can create a custom gadget to show all of the reason codes and have the agent use that gadget instead of the out of the box drop down.
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