Can I replicate the Agent Desktop features using the APIs?

The Finesse Agent Desktop is built using the Finesse APIs via the Finesse JavaScript APIs. There are some features that have additional client side logic such as client failover and pending agent states to name a few. The core Finesse features can be replicated with the Finesse APIs and Finesse Notifications. If a JavaScript API is not available for the feature, the Finesse REST APIs can be used directly.

Finesse also has the ability to add Cisco provided gadgets such as the LiveData reports via CUIC and the Chat/Email gadget via CCX. These gadgets do not use Finesse APIs and therefore may not be able to be replicated in a custom agent desktop. For example, the Chat/Email gadget for CCX uses APIs that are not publicly exposed.